Refund policy

RETURNS
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

If you are not 100% satisfied with your purchase, you may request a return of your unused and unworn within 30 days from the date of receipt (minus a shipping and handling fee, VAT, import taxes, or duties).

Tracking must be provided, and Stemmewear cannot cover the cost of return fees. Once received and inspected, a refund will be issued. Returns will be inspected and processed within 14 business days of delivery.

If your refund request is outside of the 30-day guarantee, we will be unable to issue a refund.

 

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve completed all three steps and you still have not received your refund yet, please contact us at hello@stemmewear.co

 

SALES ITEMS
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded, with exceptions made for lost, defective and damaged products.

 

EXCHANGES

We will exchange items if they are defective or damaged. 

Size exchanges will be at your cost to ship the item and the replacement item.

If you need to exchange it for the same item, send us an email at hello@stemmewear.co and send your item to: 31 Lonsdale Road Toronto Ontario CA M4V 1W4.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Without this, we can’t guarantee that we will receive your returned item.